Rules for using Atlas Study

Who these terms apply to

These terms apply when you use Atlas Study as a student, parent, guardian, teacher, school coordinator, or administrator. Atlas Study is a service of EDS Education Ltd, a company registered in England and Wales with company number 11334874.

Accounts

• Give accurate information when creating or updating an account.
• Keep passwords private and do not share accounts.
• Students under 13 must use Atlas Study through a parent-managed Premium account.
• Parents, guardians, and schools are responsible for managing the children or learners they add.

Acceptable use

• Use Atlas Study for genuine learning, revision, tutoring, and schoolwork support.
• Do not use Atlas Study to cheat in tests, exams, or assessed work.
• Do not upload, request, or share abusive, illegal, sexually explicit, discriminatory, or unsafe content.
• Do not try to break, scrape, overload, copy, reverse engineer, or bypass access controls in Atlas Study.
• Do not share another person's personal data without permission.
• Do not try to move tutoring, payments, files, safety concerns, or student contact away from Atlas Study.

AI tutoring and marking

Atlas Study uses AI to explain topics, guide practice, and help mark work. AI can make mistakes. Students should use feedback as learning support, not as a guaranteed final grade or professional advice. Teachers, parents, guardians, and students should review important work carefully.

Tutor conduct

Review/Live tutors must follow Atlas Study conduct rules, complete DBS and suitability checks before working with students, keep learning support professional, and report safeguarding concerns. Tutors may be suspended or removed if conduct, safety, privacy, or platform rules are broken.

Off-platform contact is not allowed between tutors and students. Tutors, students, and parents must not move lessons, messages, files, payments, social contact, or personal contact details to private email, phone numbers, messaging apps, or social media.

Payments and subscriptions

Paid subscriptions are processed by Stripe. Prices, billing periods, included features, and child-seat rules are shown before checkout. Access to paid features is granted through Atlas Study after Stripe confirms payment.

UK consumers usually have a 14-day cooling-off period for online subscriptions. If you ask us to start providing digital services immediately, refund rights may depend on how much of the service has already been provided and the rules that apply at the time. Contact support if you want to cancel or ask for a refund.

Review/Live duty of care

Atlas Study Review/Live is learning support, not emergency support, counselling, therapy, legal advice, medical advice, or a guaranteed grade. Tutors and Atlas Study staff can support learning and safety reporting, but urgent risk should go to emergency services, trusted adults, or the relevant school safeguarding route.

Live sessions may be recorded only with clear notice or consent. Recordings are for safety, quality, dispute review, and audit, and the default retention target is 28 days unless a safeguarding, dispute, legal, billing, or regulatory hold applies.

Safety and safeguarding

Atlas Study includes safeguarding controls for children and young people. We may review, restrict, or escalate activity if we believe someone may be at risk, if the service is misused, or if the law requires it.

Safeguarding escalation may include contacting the Atlas Study DSL, restricting an account, suspending a tutor, contacting a school safeguarding route, or advising a user to seek urgent help. Atlas Study is not an emergency service.

Availability and changes

We aim to keep Atlas Study reliable, but we may need to update, pause, repair, or change parts of the service. We may also update these terms. If a change is important, we will make reasonable efforts to tell affected users.

Ending access

You can stop using Atlas Study at any time. We may suspend or close access if these terms are broken, if payment fails, if an account creates safety or security risk, or if we are legally required to do so.

Contact

For account, billing, safety, or terms questions, contact support@edseducation.com.