Account
Support for learners, families, and schools
How can we help?
Choose a topic and email the right support team. If you can sign in, use Help inside Atlas so we can match the request to your account.
Never include passwords, card details, or student work in email.
Family
Set up a learner or parent
Choose student, parent, Premium, or extra child-seat setup without guessing who should own the plan.Plan family setupPricing
Choose the right plan
Compare Premium, parent child seats, school access, and invoices before changing your account.Ask about pricingAI tutor
Resolve a tutoring problem
Get help with failed, repeated, unsafe, or inaccurate AI tutoring without emailing private learner content.Report a tutor issueSchools
Prepare a school launch
Talk through coordinators, teachers, SSO/SIS, invoices, parent communication, and timing.Plan school rolloutWhat we can help with
AI tutor incident help
Report a failed, repeated, unsafe, or inaccurate AI tutoring response without exposing private learner content by email.
- Tell us the tutor page, approximate time, and any visible Atlas correlation ID.
- Describe what you expected without emailing a raw AI conversation, wellbeing answer, or unnecessary learner work.
- For an immediate safety risk, stop using the tutor and contact emergency services or a trusted adult now.
Optional support details
Share a few browser details with support.
If support asks, create a short summary on this device and paste it into your email. It includes the page, time, support topic, and a broad browser or screen-size label only.
It leaves out passwords, payment card data, private messages, learning work, safety details, uploads, cookies, and private service keys.
Personal support policy
Clear ownership and response expectations.
Atlas aims to provide a first human response within two UK business days.
Accountable owner: Sahil Ahmad, Atlas product operations. Atlas support is not an emergency service and cannot promise real-time monitoring.
Never email passwords, card details, raw AI conversations, wellbeing answers, or unnecessary learner work.
Choose a support topic.
Students, families, and schools can start in the right place without sending private learning details by email.