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Support for learners, families, and schools
How can we help?
Choose a topic and email the right support team. If you can sign in, use Help inside Atlas so we can match the request to your account.
Never include passwords, card details, or student work in email.
Family
Set up a learner or parent
Choose student, parent, Premium, or extra child-seat setup without guessing who should own the plan.Plan family setupPricing
Choose the right plan
Compare Premium, parent child seats, school access, and invoices before changing your account.Ask about pricingAI tutor
Resolve a tutoring problem
Get help with failed, repeated, unsafe, or inaccurate AI tutoring without emailing private learner content.Report a tutor issueSchools
Prepare a school launch
Talk through coordinators, teachers, SSO/SIS, invoices, parent communication, and timing.Plan school rolloutWhat we can help with
Pricing and billing help
Ask which plan fits your learner, family, or school before you upgrade or request an invoice.
- Tell us which plan you are comparing and who should manage it.
- If you already use Atlas, we will point you to the right page after sign-in.
- Never send card numbers, bank details, or payment account IDs.
Having a technical problem?Create browser details only if our support team asks.
Share browser details with support
Create a short summary on this device, then paste it into your email. It includes this page, the time, your support topic, and a broad browser and screen-size label.
It leaves out passwords, payment card data, private messages, learning work, safety details, uploads, cookies, and private service keys.
Response times
When you'll hear from us
Atlas aims to provide a first human response within two UK business days.
Atlas support is not an emergency service and cannot promise real-time monitoring.
Never email passwords, card details, raw AI conversations, wellbeing answers, or unnecessary learner work.
Choose a support topic.
Students, families, and schools can start in the right place without sending private learning details by email.