Account
Atlas AIMenu
Support for learners, families, and schools
How can we help?
Choose a topic and email the right support team. If you can sign in, use Help inside Atlas so we can match the request to your account.
Never include passwords, card details, or student work in email.
Family
Set up a learner or parent
Choose student, parent, Premium, or extra child-seat setup without guessing who should own the plan.Plan family setupPricing
Choose the right plan
Compare Premium, parent child seats, school access, and invoices before changing your account.Ask about pricingSchools
Prepare a school launch
Talk through coordinators, teachers, SSO/SIS, invoices, parent communication, and timing.Plan school rolloutWhat we can help with
Premium family help
Get help choosing the right Premium setup for a student, parent oversight, or child seats.
- Tell us whether this is for a student account, a parent account, Premium, or child seats.
- If you already have an account, plan changes happen after sign-in so the right account owns them.
- Keep student work, chats, and sensitive safety details out of email.
Optional support details
Share a few browser details with support.
If support asks, create a short summary on this device and paste it into your email. It includes the page, time, support topic, and a broad browser or screen-size label only.
It leaves out passwords, payment card data, private messages, learning work, safety details, uploads, cookies, and private service keys.
Choose a support topic.
Students, families, and schools can start in the right place without sending private learning details by email.